We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.

With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.

Our purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.

We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.

Role Overview

As Clinical Director, you will be responsible for the overall performance of the clinic across clinical, financial, and people dimensions. You are an experienced veterinary surgeon and leader who is passionate about what Creature Comforts is building. You will have the autonomy to lead your clinic within our framework, supported by the wider Creature Comforts leadership team. You will directly manage, develop, and support the vet team, Head Nurse, and Practice Manager.

Key Responsibilities

Clinical Excellence

• Spend approximately 80% of your time in clinical practice, leading by example

• Enable all team members to work to the full extent of their qualifications

• Ensure the highest standards of clinical care across all patient interactions

• Lead clinical governance, identifying performance issues and implementing improvement plans

• Direct education and CPD within the team, committing to an evidence-based approach

• Organise and implement clinical audit and quality improvement initiatives

• Identify and develop new clinical opportunities for the practice

Business Performance

• Ensure membership is a consistent focus across the clinical team

• Direct relevant team members to achieve membership and client acquisition objectives

• Develop and lead the local clinic strategy, overseeing HR, health & safety, marketing, and client care

• Ensure client experience standards are consistently high: clear communication, empathetic care, and completed consent forms and estimates

• Oversee client complaints, both clinical and non-clinical

• Understand and manage the practice P&L, KPIs, and budget to drive financial performance

• Understand and contribute to the practice's speed to financial sustainability as part of your broader commercial development

• Ensure all work is correctly charged for and that the pricing system is understood by the team

Leadership and People Management

• Be the clinical figurehead of the clinic, leading the team by example

• Directly manage the Veterinary Surgeons, Head Nurse, and Practice Manager through regular 1:1s and performance development reviews

• Ensure effective cascade of information and regular, documented team meetings

• Foster a culture of respect, inclusion, and psychological safety, including open use of VetSafe

• Support team wellbeing: identify issues early, utilise mental health first-aid resources, and signpost to appropriate support

• Advocate for Creature Comforts within the veterinary industry and local community

Compliance and Governance

• Ensure Health & Safety policy is understood and implemented across the clinic

• Maintain compliance with RCVS standards and all relevant regulatory requirements

• Ensure accurate record keeping and GDPR compliance across all clinical and administrative processes

Requirements

Experience

Essential

• At least 8 years' post-qualification experience as a veterinary surgeon (MRCVS), with extensive small animal clinical experience

• At least 3 years in a leadership role with direct line management responsibility

• Proven experience of managing a P&L or budget

Desirable

• 10+ years' clinical experience

• Coaching or mentoring experience

• A track record of building and developing high-performing teams

Qualifications

Essential

• MRCVS registration

Desirable

• A certificate or AVP in a clinical discipline

• A leadership or business qualification, such as ILM or an MBA

Knowledge

Essential

• Clinical standards, audit and governance

• Team engagement and building a positive culture

• Client care, including conflict and complaint resolution

• Financial management, including KPIs and budgeting

Desirable

• Marketing fundamentals

• HR best practice

• Recruitment and onboarding

Skills and abilities

Essential

• Excellent verbal and written communication

• Strong time management and prioritisation

• Leadership and people development

• Financial literacy, including a good understanding of P&L

• Good IT skills

Desirable

• Coaching and mentoring

• An advanced area of clinical expertise

• Public relations or community engagement

Personal qualities

• Integrity and honesty

• A commitment to continuous learning

• An entrepreneurial mindset

• The ability to multitask and stay calm under pressure

• A fair, kind and inclusive leadership style

What We Offer

• 200 hours' annual leave plus bank holidays, and your birthday off after one year's service

• Salary sacrifice pension scheme (5% employee, 3% employer contribution)

• £1,500 CPD allowance and 5 days of dedicated study leave

• Access to our healthcare incentive after one year of employment

• Genuine career progression as we grow across London and beyond

• A supportive, inclusive culture where your development is taken seriously

• Regular team and company social events

• Upon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time

• The opportunity to be part of something genuinely different in veterinary care

• Employee Assistance Programme and Mental Health First Aiders

• Free snacks and lunch in clinic

• Monthly peer recognition schemes

• Celebrating clinic milestones

Equal Opportunities

At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.